About IHG

Ian H. Graham Insurance is commited to offering you Quality, Simplicity and Service. First, with our Underwriting Partner, CNA, we have created what we believe to be the highest quality product in the Community Association Industry. Second, based on the feedback from our Producer Network, we have simplified the process of renewing and submitting business. Last, but far from least, we are raising service to a new level by investing in people and technology.

Quality Product

• Our commitment to the product is to provide the best and broadest coverage for the risk involved while making sure that it is priced to stay.
• As we have already demonstrated, we are committed to continuing to improve our product and shape the product to meet the needs of the community association industry.
• Our choice of CNA -rated A (Excellent) XV by A.M. Best - demonstrates our commitment to longevity.

Simplicity

• Automatic Renewal Process (for eligible accounts). Renewals have never been easier with our simplified document process. Immediately upon receipt of the request to bind, we issue the policy and invoice. We do not issue binders, because we issue the actual policy in-house.
• New business quotes provided within 24 hours. Simplified two page application available online.

Service

• We have dedicated specific underwriters to our producer partners to ensure rapid responsiveness.
• Our underwriting manager is available as well to answer your questions, to meet with your producers and CSRs on the product and to assist you in selling the product. This includes many policy comparisons to assist you.
• Our goal is to be available upon your first call. We encourage you to request another underwriter if your underwriter is on another call. Any one of our underwriters can assist on an account. We also encourage the submission of questions and issues by email.

About CNA

At CNA, we take pride in understanding the specific needs and concerns of our customers. CNA understands what moves people in business and in life, and we use this knowledge to better underwrite their risks. We bring the same work ethic and commitment to our business as our customers do to theirs. We have expertise across many disciplines, but we are unified in our vision and through the quality products and customer service we deliver.

CNA's focus is to create long-term value built on a strong and stable financial foundation.

• We are one of the largest and most highly rated insurers in the U.S.
• We are the ninth largest property/casualty company.*
• We are the 40th largest life insurance company.*

We achieve profitable growth in our core operations of business and life insurance by pursuing a leadership strategy in key markets and businesses. We concentrate resources on businesses in which we have proven expertise providing insurance and risk management services. CNA's shareholders benefit from the active management of our investment portfolios on a total return basis (investment income and capital gains) while maintaining the quality of our investments.

*Based on 2000 statutory net written premium.